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Refund & Cancellation Policy

Last updated: April 2026

1. Cancellation by Buyer

When	Refund	How
Before pharmacy accepts	Full refund within 5-7 business days	Cancel from Order Tracking screen
After pharmacy accepts	Not cancellable	Contact support for exceptions

2. Cancellation by Pharmacy

If the pharmacy cancels your order (e.g., out of stock, shop closed):

Full refund will be processed automatically
Delivery fee is absorbed by ONVE+ — you pay nothing
Refund credited within 5-7 business days

3. Auto-Cancellation

If a pharmacy does not respond to your order within 15 minutes, the order is automatically cancelled and a full refund is issued.

4. Wrong or Damaged Items

If you receive wrong or damaged medicines:

Contact support within 24 hours of delivery
Provide the packed photo (visible in Order Tracking) and photos of the issue
ONVE+ will issue a partial or full refund as applicable
ONVE+ absorbs the cost — no deduction from the pharmacy

5. Refund Method

Refunds are processed via the original payment method (UPI, card, etc.)
Processing time: 5-7 business days (depends on your bank)
No Cash refunds — all transactions are online

6. Non-Refundable Items

The following cannot be refunded once delivered:

Medicines that have been opened or used
Schedule X (controlled substances) once dispensed
Items correctly delivered as per the order

7. Contact Support

For refund queries, contact:

Email: support@onve.plus

Response time: Within 24 hours

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