Personal Information: Name, phone number, email address, delivery address
Health Data: Prescription images uploaded for order fulfillment
Payment Data: Processed by Razorpay — we do not store card/bank details
Location Data: Delivery address coordinates for rider dispatch
Usage Data: App interactions, order history, device information
2. How We Use Your Data
To process and fulfill your medicine orders
To share prescription images with the fulfilling pharmacy only
To coordinate delivery with our rider network
To send order updates and notifications
To improve our platform and services
To comply with legal and regulatory requirements
3. Prescription Data (Sensitive Health Information)
Prescription images are classified as sensitive personal data under the Digital Personal Data Protection Act, 2023. We handle them with extra care:
Prescriptions are shared only with the selected pharmacy for order fulfillment
All prescriptions are stored with permanent audit trails (order ID, timestamp, pharmacy)
Prescriptions are retained as required under the Drugs & Cosmetics Act (minimum 2 years)
Access is restricted to the buyer, fulfilling pharmacy, and authorized ONVE+ support staff
4. Data Sharing
We share data only with:
Pharmacies: Order details and prescription images for fulfillment
Delivery Partners: Delivery address and order info for logistics
Razorpay: Payment processing (PCI-DSS compliant)
Google Maps: Address geocoding and delivery routing
Government/Legal: When required by law or court order
We do not sell your personal data to third parties.
5. Data Security
We use industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure cloud infrastructure (Google Cloud), and access controls. However, no system is 100% secure.
6. Your Rights
Under DPDP Act 2023, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for data processing
To exercise these rights, contact support@onve.plus
7. Cookies & Analytics
Our web platform may use cookies for session management and analytics. You can disable cookies in your browser settings.
8. Contact — Grievance Officer
Grievance Officer: [To be appointed]
Email: grievance@onve.plus
Phone: [To be updated]
Onve Private Limited, Indore, Madhya Pradesh, India